Operations & Partnerships Coordinator

Location: São Vicente, Cabo Verde
Contract Type: Full-Time

About SOLM

SOLM is a nonprofit association dedicated to advancing regenerative hospitality in Cabo Verde. Through learning programs, creative practice, community experiences, and partnerships, we create pathways that connect people with culture, place, and opportunity.

As SOLM grows, we are looking for an Operations & Partnerships Coordinator to help keep our day-to-day work organized and moving forward. This is a hands-on role spanning administration, partnerships, communications, program coordination, and on-the-ground logistics.

What You’ll Do

Operations & Administration

  • Support the day-to-day administration and operations of SOLM.

  • Maintain SOLM’s master calendar, schedules, meetings, deadlines, and key activities.

  • Organize documents, contracts, invoices, receipts, participant information, and other records.

  • Track expenses and prepare monthly expense documentation.

  • Support payments, learner stipends, supplier coordination, and basic budget tracking.

  • Maintain organized digital files and internal documentation.

  • Follow up on outstanding tasks and ensure commitments are completed on time.

Partnerships & Relationships

  • Maintain and strengthen relationships with SOLM’s partners, sponsors, suppliers, tourism operators, cultural organizations, and community stakeholders.

  • Coordinate meetings, visits, and follow-ups with existing and prospective partners.

  • Maintain an organized pipeline of partnership conversations, proposals, commitments, and next steps.

  • Support the preparation of partnership proposals, presentations, and other materials.

  • Identify potential partnership and sponsorship opportunities.

  • Represent SOLM professionally in meetings and community activities when required.

Programs, Events & Logistics

  • Support coordination across SOLM programs.

  • Coordinate schedules, facilitators, learners, residencies, trips, workshops, exhibitions, and events as needed.

  • Arrange transportation, accommodation, venues, suppliers, materials, refreshments, and other logistics.

  • Ensure learning and activity spaces are prepared and properly equipped, from program materials and snacks to drinking and running water.

  • Support participants, facilitators, residents, and guests when practical needs arise.

  • Be present at key SOLM activities and events to ensure operations run smoothly.

  • Anticipate problems and resolve logistical issues before they affect participants or activities.

Client & Community Communication

  • Manage SOLM’s WhatsApp and respond to incoming client and community messages in a timely, warm, and professional manner.

  • Respond to enquiries about workshops, experiences, events, programs, partnerships, and other SOLM activities.

  • Coordinate bookings and communicate relevant information to clients before and after their experiences.

  • Ensure questions and requests that require another team member are directed and followed up appropriately.

  • Maintain SOLM’s tone and standard of communication across client interactions.

  • Support email and other administrative communications when needed.

We’re Looking for Someone Who

We are looking for someone who is highly organized, dependable, warm with people, and comfortable taking ownership. This person should notice what needs to happen, follow through, and be equally comfortable communicating with a partner as they are organizing receipts, coordinating a driver, responding to a WhatsApp enquiry, or preparing a space for an event.

The ideal candidate:

  • Has experience in operations, administration, hospitality, partnerships, events, project coordination, customer service, or a related field.

  • Is highly organized and able to manage multiple priorities simultaneously.

  • Is proactive, autonomous, resourceful, and solution-oriented.

  • Has strong interpersonal skills and is comfortable working with different personalities, communities, learners, clients, and professional partners.

  • Communicates clearly and professionally, both verbally and in writing.

  • Speaks Kriolu, Portuguese, and English.

  • Is comfortable using Google Workspace (G Suite), including Gmail, Google Drive, Docs, Sheets, Calendar, and Forms.

  • Is comfortable using WhatsApp Business and other digital communication and organizational tools.

  • Is comfortable working with spreadsheets, expense tracking, receipts, and basic administrative processes.

  • Has strong attention to detail and follows through reliably on commitments.

  • Has a valid driving licence and is comfortable driving in São Vicente if needed. (Not required)

  • Is available for occasional evenings or weekends when SOLM events or activities require it.

  • Has an interest in community, culture, hospitality, learning, sustainability, and regeneration.

What We Offer

  • Compensation based on experience.

  • Flexible working hours aligned with SOLM’s operational needs.

  • A varied role with exposure to programs, partnerships, hospitality, culture, and community initiatives.

  • The opportunity to work closely with SOLM’s leadership, partners, learners, artists, and communities.

  • The opportunity to take increasing ownership as SOLM grows in Cabo Verde.

What Success Looks Like

SOLM’s day-to-day operations are organized and reliable. Partners receive timely follow-ups. Clients receive warm and professional responses. Documents, expenses, schedules, and commitments are easy to find and up to date. Programs and events have what they need before they begin. And when something needs to happen, you take ownership of moving it forward.